General Conditions of Use and Sale
Dear Customer, the "General Conditions of Use and Sale" reported below govern your access to the website www.unoaerre.it and any online purchase of the products of your interest.
Therefore, access and use of this website presuppose careful reading and acceptance of these "General Conditions" in compliance with current consumer protection regulations.
1. General Conditions
These general conditions (hereinafter "General Conditions") govern both the use of the website and the methods of sale of consumer goods (hereinafter "Products") offered by UNOAERRE INDUSTRIES S.p.a., based in Loc. San Zeno Strada E, 5/7 - 52100 Arezzo, AR (Italy) +39 0575 9251 recorded in the Arezzo Company Register, tax code and VAT number 02039680513 (hereinafter "Company" or "Seller"), through the website www.unoaerre.it (hereinafter "Website").
Consumer Users refer to natural persons who act for purposes not related to their commercial, entrepreneurial or professional activity.
If you are not a Consumer, we invite you to refrain from concluding commercial transactions through the present Website.
In fact, the Seller may not execute purchase orders from “non-consumers" or from geographical areas other than those covered by the Company's commercial policy.
These General Conditions are effective from the date of acceptance of the same by the Customer on the Website. Non-acceptance of these General Conditions will prevent to execute the purchase order for the Products received by the Customer.
The Company reserves the right to modify these General Conditions at any time by giving prior notice to the Customer on the Website in occasion of the first access following the modification of the General Conditions.
Any contractual or extra-contractual liability on the part of the Company for direct or indirect damage to persons and / or property, caused by the non-acceptance, even partial, of an order by the Company is excluded.
2. Product Purchase Procedures
Access to the Website and express acceptance of these General Conditions allows the purchase of Products governed by the rules of the Consumer Code, Section II "distance contracts" (Legislative Decree 6-9-05 n. 206) and subsequent amendments and additions.
The essential characteristics of the Products are presented on the E-shop within each product sheet. It is understood that the image accompanying the technical description of the Product may not be perfectly representative of its characteristics, also due to problems related to the ability of the equipment used to faithfully reproduce the images, and therefore differ in colour tone or size. The technical data sheets may vary at any time without any prior notice by the Company. Any inaccuracies relating to the product sheets, which have a purely illustrative function, do not constitute the responsibility of the Selling Company. Users are recommended to acquire appropriate knowledge of the tips for cleaning and maintaining the Products. The metals used are hypoallergenic and qualitatively tested: however, it is recommended to avoid collisions and direct contact with alcoholic essences or particularly aggressive and abrasive external agents, which could damage the brilliance and chromatic characteristics of the products and invalidate the guarantees that accompany them.
The personal data that will in any case be provided for the use of this website will be stored and processed in accordance with the provisions of the European Regulation 2016/279 according to the information available in the link / privacy.
The Data Controller is UNOAERRE INDUSTRIES S.p.a.
The Customer can use the identification tools chosen at the time of purchase to continue with the order. The online registered Customer will no longer have to enter his/her data to conclude the purchase orders subsequent to the first.
The Identification Tools are personal and not transferable to third parties, they must be kept secret and, for security reasons, they must not be kept together nor recorded on a unique document.
In the event that the Customer has forgotten the password and / or Username chosen at the time of purchase, he / she must follow the procedure indicated by email or in the appropriate section of the Website to request the new purchase tool / s on the Website itself.
The Customer, following the procedures indicated on the Website, may purchase the Products offered by www.unoaerre.it at the indicated price. Correct receipt of the order is confirmed by the Company by means of an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and time of acceptance of the order and a "Customer Order Number", to be used in the event of any communication with the Company. The message will contain all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections to the email address info-shop@unoaerre.it .
3. Unavailability of Products
The temporary unavailability of the Products will be indicated on the Website. In the event of unavailability of the ordered Products in stock, occurring after the order confirmation, the Company will immediately notify the e-mail address indicated by the Customer at the time of registration. In this case, the Customer will have the right to: wait for the availability of the products, once the waiting times of the ordered Products have been verified, and then confirm the purchase; terminate the contract, upon notice to be sent to the Company within the following 48 working hours. In this case, the Company will immediately reverse the payment already made by the Customer.
4. Prices
Product Prices include taxes and duties. Shipping fees will be paid by the Customer upon payment of the Product purchased online, based on shipping location.
5. Payment Methods
Customer can pay the price due by PayPal, (with a PayPal account or credit card), by credit card or by bank transfer.
UNOAERRE INDUSTRIES S.p.a. reserves the right to vary or implement, at any time, the means of payment that can be used by the Customer, it being understood that those published in the Ecommerce will be considered usable at the time the order is sent by the Customer.
In case of payment by credit card, the price will be charged to the Customer once the credit card details have been verified and upon receipt of the debit authorization from the company issuing the credit card used by the Customer.
The credit card data sent during the execution of the orders are protected and are sent directly to the banking company that manages the payments.
Payment takes place directly on a secure server, with SSL encryption key in order to guarantee the absolute security of the transaction.
In case of payment via PayPal, at the time the order is placed by the Customer, the web session will be transferred to the secure PayPal website.
On this website, the Customer can complete the payment of the price using their PayPal account and according to the conditions of use of the PayPal service subscribed by the Customer at that time or previously. The charge of the price to the Customer's PayPal account takes place at the same time as the order confirmation is sent.
In no case may the price of the Products vary according to the chosen payment method.
6. Delivery and shipping costs
UNOAERRE will do its best to ensure that the Products available in the warehouse are shipped between 3 and 5 working days (in any case within 15 working days) following the day of receipt of the order (therefore excluding holidays and / or company closure). The delivery terms envisaged here must be considered non-binding, non-essential and merely ordering. UNOAERRE INDUSTRIES S.p.a., thus, cannot be held responsible in any way for failure to comply with them. The cost of standard shipping in Europe is € 9.00. Free shipping is provided for orders equal to and over € 89.00. UNOAERRE INDUSTRIES S.p.a. guarantees Product Shipment by express couriers selected from time to time depending on the Product object of the order and the place of destination, to the address indicated by the Customer at the time of registration or to a different address indicated by the Customer at the time of sending the order. Upon request, the Customer can also check the order status thanks to the online "Order Tracking" function provided by the courier chosen for delivery. The Customer can carry out such a verification only after the shipment of the Products. It is extremely important that the Customer examine the appearance of the packages with the utmost accuracy upon receipt. The Customer must notify any tampering with the packaging, damage to the packaging and / or the product or the mismatch in the number of packages by putting WRITTEN CHECK RESERVE on the Courier's proof of delivery. Once the Courier's document has been signed, the CUSTOMER will not be able to make any objection regarding the external characteristics of what has been delivered. The Customer has to report any problems concerning the physical integrity, correspondence or completeness of the products received within 48 hours of delivery, by telephone at 0575 9251 or by email at info-shop@unoaerre.it..
7. Invoicing
For each order placed on the Website, the Company will issue a tax receipt for the material shipped, sending it together with the shipment of the Products. At the Customer's request, the Company will issue the invoice. Such a request must be sent by email to info-shop@unoaerre.it. For the invoicing, the information provided by the Customer at the time of the order is valid. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.
8. Liability
With regard to the Products offered on this Website, the Company is liable for damages suffered by the Customer in accordance with the law. The Customer is solely responsible for the use of the Website and its contents. The liability of the Company is excluded for any inefficiencies and / or prejudices that could arise to the Customer from causes not attributable to the same or, in any case, from delays due to malfunctioning, failure or irregular transmission of information or causes outside its control including, without limitation, delays or drops in the system line, interruption in the operation or lack of connection of the Internet network or interruption, suspension, malfunction of the Internet access nodes, interruption, suspension or malfunction of the electronic, postal or electricity supply; from lockouts or strikes, including by its own personnel, wherever they occurred; by impediments or obstacles determined by legal provisions or by acts of national or foreign authorities; by measures or acts of a judicial nature or by third parties; from other causes not attributable to the Company and in general to any impediment or obstacle that cannot be overcome with ordinary diligence criteria by the Company in relation to the nature of the activity carried out. The Company has the right to suspend and interrupt the connection service to the Website at any time for technical reasons, for reasons related to the efficiency and safety of the services themselves, as well as to suspend its operation for precautionary reasons, without the Company being able to be held responsible for the consequences of any interruptions or suspensions. The Company is not responsible for any fraudulent or illegal use that may be made by third parties of the credit cards used by the Customer at the time of purchase of the Products. The Company, in fact, at no time during the purchase procedure is able to know the Customer's credit card number.
9. Obligations of the Customer
The Customer acknowledges and accepts that it will not be able to reproduce, publish or distribute the content of the Website externally as better specified in the following articles on the
intellectual property of www.unoaerre.it . It is expressly forbidden to use by subjects other than the Customer and / or the dissemination to the public, in any way and on any medium made, of the information, data, images, services provided to the Customer as well as their processing,
tampering, modification, reprocessing, resale, integration, duplication, transmission, association with other data and information.
The Customer may not transfer to third parties any purchase contract entered into with the Company or the rights deriving from this contract.
Once the online purchase procedure has been completed, the Customer undertakes to print or save an electronic copy and in any case keep these General Conditions, as well as the communication of acceptance of the order placed on the Website and received by e-mail, in compliance with the provisions provided by the Consumer Code on distance selling.
The Customer is also advised to save an electronic copy or print the sales invoice to easily enjoy the guarantees on the Products offered by the law and by the Company.
It is forbidden for the Customer to enter false and / or fictional data during the registration procedure on the Website. In any case, the Customer remains responsible for the indication of data that do not correspond to the truth.
The CUSTOMER undertakes to indemnify the Company from any liability deriving from the issue of incorrect tax documents due to an erroneous indication by the CUSTOMER of the data indicated therein.
10. Right of withdrawal
The Customer has the right to withdraw from the Contract concluded with UNOAERRE INDUSTRIES S.p.a. and return the purchased goods within 14 (fourteen) days, starting from the day on which the Customer or a third party, other than the designated carrier, acquires physical possession of the Product. The date indicated on the courier's delivery document will prevail.
The return can consist of an exchange of goods, change of size or refund.
The related costs relating to the return of the Products are entirely borne by the Customer.
The return can be made directly in the Returns area of "My account" within the website itself. By clicking on "Request a return", you can select the order for which to request and the items to be returned. At the end of the procedure and all the steps indicated, you will receive an email confirming the return request containing the product specifications, motivation and type of refund.
Following the request, the Customer is required to return to UNOAERRE INDUSTRIES S.p.A. the products without undue delay and in any case within 14 (fourteen) working days from the date of the notice of withdrawal. The deadline is thus met if the Customer sends back the goods before the expiry of the period of 14 (fourteen) days from the sending of the notice of withdrawal.
The Products must be returned to the following address:
UNOAERRE INDUSTRIES S.p.a.
Loc. San Zeno Strada E, 5
- 52100 Arezzo, AR
Italy.
If the Customer makes the return request, all payments made in favour of UNOAERRE INDUSTRIES S.p.a. will be reimbursed, without undue delay and in any case no later than 14 (fourteen) days from the day on which UNOAERRE INDUSTRIES S.p.a. has been informed of the decision to withdraw from the Contract. These refunds will be made using the same payment method used for the initial transaction, unless the Customer has expressly communicated otherwise to UNOAERRE INDUSTRIES S.p.a. otherwise; in any case, the Customer will not have to incur any costs because of this reimbursement.
The refund can be suspended by UNOAERRE INDUSTRIES S.p.a. until receipt of the goods or until the Customer demonstrates that he has returned the goods, whichever is earlier.
The related costs relating to the return of the Products are entirely borne by the Customer.
The Product must be returned intact; if the Customer exercises the right of withdrawal and return in a way that does not comply with the methods indicated above in this article, he would not be entitled to a refund.
The Customer can alternatively proceed with a request to exchange goods or change size, following the same procedure as above.
11. Guarantees and methods of assistance
The right to services provided for by the guarantee for lack of conformity is conditional on the Customer showing the invoice that he will receive via e-mail.
The guarantee for lack of conformity, pursuant to Legislative Decree n. 206 of 6.9.2005, has a duration of 24 months and applies to products that present lack of conformity and / or malfunctions existing at the time of delivery, even if they occur within two years of delivery itself and provided that the product itself is used correctly and with due diligence, i.e. in compliance with its intended purpose and as provided in any instructions for use, with observance of the various operating rules indicated therein.
To benefit from the guarantee, the Customer is required to notify the Company of the lack of conformity within two months of discovery.
The guarantee in question will not in any case be applicable in case of negligence or carelessness in the use and maintenance of the product, in particular in cases where the Product has undergone adaptation or repair work by third parties.
In the event of a lack of conformity, the Company provides, at no cost to the Customer,
to restore the conformity of the goods by repairing / replacing the same or by reducing the price or by terminating the contract if one of the following situations occurs:
- repair or replacement is impossible or excessively expensive;
- the Company fails to repair or replace the asset within the period of 6 months;
- the replacement or repair previously carried out has caused considerable inconvenience to the Customer.
Based on the aforementioned guarantee, the Customer has to report the lack of conformity to the Customer Service within two months from the date of discovery of the lack of conformity, by means of a communication to be sent to the Company by registered letter, fax to 0575 9251 or e-mail to info-shop@unoaerre.it . If, following verification by the Company, the defect does not result in a lack of conformity, the Company reserves the right to charge the Customer the costs of verification and restoration as well as the related transport costs. The Company reserves the right not to consider as a guarantee the asset that has undergone adaptation, polishing, cleaning or repairs and in general any intervention by third parties that has altered the original nature of the asset. However, the Company guarantees in any case the replacement of the aforementioned goods in the event that the defect is found upon receipt and is reported within 60 days of receipt. The 24-month warranty applies only to the original purchaser.
12. Communications
The CUSTOMER acknowledges and agrees that all communications, notifications, certifications, information, reports, and any other documentation relating to transactions performed regarding the purchase of Products will be sent to the email address provided during registration. The information may be downloaded to a durable medium in accordance with the methods and within the limits established by the Site.
13. Intellectual property rights
Access to and use of the www.unoaerre.it website, including viewing web pages, communicating with UNOAERRE INDUSTRIES S.p.A., downloading product information, and purchasing products through the website, constitute voluntary activities of our Users, intended exclusively for personal use and unrelated to any commercial, entrepreneurial, or professional activity.
For these reasons, except in the case of willful misconduct or gross negligence on the part of UNOAERRE INDUSTRIES S.p.A., the User shall be solely responsible for the use of the www.unoaerre.it website and its contents, which must comply with applicable Italian and international regulations.
The Website is the intellectual property of UNOAERRE INDUSTRIES S.p.A., and all its contents, including images, sounds, and software features, are protected by copyright and may not be reproduced without the express written consent of UNOAERRE INDUSTRIES S.p.A.
The User You have the sole right to view the Site and its contents, making any temporary reproductions that have no economic significance and are intended for the legitimate use of the site itself, and agree to respect all intellectual property rights claimed herein by UNOAERRE INDUSTRIES S.p.A.
In this regard, we hereby inform you that UNOAERRE INDUSTRIES S.p.A. is the exclusive owner of the following trademarks: and and and any other distinctive sign in which its Company Name or the phrase "UNOAERRE" appears in full or in significant part.
We also point out that the Site may contain signs, badges, trademarks, patents, or logos, including those of third parties, legitimate owners of the respective registrations, which are also protected by applicable intellectual property laws.
Any use of the trademarks owned by UNOAERRE INDUSTRIES S.p.A. or third parties is prohibited and carries serious criminal consequences, unless explicitly authorized in writing by UNOAERRE INDUSTRIES S.p.A. itself or by the entitled parties.
14. Applicable law
The contract for the sale of the Products between the CUSTOMER and the Company is deemed to be concluded in Italy and governed by Italian law, including with regard to the competent court.